ROQUETA ORIGEN, S.L.U, the administrator of the LAFOU CELLER website, is the owner of the website http://lafou.net.
Due to the content and purpose of the WEBSITE, people who want information about the products on this website should contact the phone or email listed on the CONTACT page of this website. Those people who want to make a reservation for the visit to the winery, must complete the RESERVE form. Your data will be incorporated into an automated file for your protection in application of article 13 of the General Data Protection Regulation-EU-2016/679, of the Parliament and Council of Europe, as of April 27, 2016, and the LOPD-3/2018 of the Guarantee of Digital Rights of December 5, Directive 2011/83 / EU, on consumer rights, of the Law applicable to Electronic Commerce, 34/2002, LSSI-CE, Law 9/2014, General Telecommunications, and Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defence of Consumers and Users and other Law complements alike.
In accordance with article 6, section f, of the RGPD-UE-2016/679, and the LOPD-3/2018, of Guarantee of Digital Rights, in its article, 7, it states that the interests or rights and Fundamental freedoms of the interested party that require the protection of their personal data, in particular when the interested party is a minor under 14 years of age who cannot give their consent for an online business to collect their personal data, being their legal representatives (parents or guardians) who can do so on their behalf, except when the minor is at least 16 years old, their consent will be lawful.
1.INFORMATION ABOUT THE WEBSITE CONTENT:
The WEBSITE: http://lafou.net, of which ROQUETA ORIGEN is the Administrator, for the sale and online reservation of the spaces to visit in our wineries.
The reservation of activities and services through the website is prohibited to minors under 18 years of age, if they are not accompanied by an adult. The services offered by LAFOU CELLER, through the website, that involve the consumption or sale of alcoholic beverages of any strength are prohibited to persons under 18 years of age.
Visits will begin on time at the time and day reserved, with visitors having to present themselves to the reception and information area at least ten minutes in advance. Otherwise, LAFOU CELLER does not guarantee that the scheduled visit can be carried out, since the visit can only be made if there are places available.
2. PRICES OF RESERVATIONS:
The set prices that are indicated through the WEBSITE, include VAT for all visit reservations, a rate that will be reflected at the time of acceptance of the reservation in the MY CART section.
3. FORMALIZATION OF THE RESERVATION:
Once the reservation is formalized, that is, with the acceptance of the reservation conditions and the confirmation of the purchase process in the MY CART section, the administrator of the website, http://lafou.net, will send an email to USER / CUSTOMER, confirming the details of the purchased reservations.
4. FORM OF PAYMENT:
The USER / CUSTOMER, will pay with the following currency, the euro €, at the time of ordering the product.
This WEBSITE complies with the regulations, PCI-DSS (Payment Card Industry-Data Security Standard) mandatory compliance for all those websites that store, handle and process sensitive financial information such as bank card data.
The USER / CLIENT must pay the amount corresponding to their order through the payment system; DEBIT CARD, VISA, MASTERCARD and others.
The USER / CUSTOMER must notify the administrator of the website of any improper or fraudulent charge in the payment system used, by email, info@lafou.net, or by phone, +34 93 874 35 11, in the least possible period of time for the administrator to carry out the appropriate procedures.
5. RETURN OR WITHDRAWAL:
5.1. RETURN OR WITHDRAWAL PROCEDURE
In attention to Royal Legislative Decree, 1/2007, in its article 71, and Law 3/2014, of March 27, reservations purchased on this website may be returned and reimbursed, provided that the USER / CLIENT, communicates to the administrator their intention to cancel the reservation.
The right of withdrawal will not be applicable, in accordance with article 103 of Law 3/2014, when the following sections concur:
a) The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been completely executed by the employer, you will have lost your right of withdrawal.
c) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
l) The supply of accommodation services for purposes other than serving as housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.
The administrator of the website will only accept returns that meet the following requirements:
You must notify LAFOU CELLER at least 24 hours before the scheduled date of the visit. Once the cancellation of the day of the reservation is formalized, the client can visit on another available date and to be specified with the winery, within a maximum period of 2 months.
If the minimum number of visitors for each activity is not reached, LAFOU CELLER reserves the right to change the date of the visit by providing information to clients in advance.
LAFOU CELLER reserves the right to modify the content of the tour, alter the duration of the visit for reasonable causes such as rain, fog and other atmospheric agents, etc.
If the reason for the withdrawal is attributable to the administrator of the website (the visit is incorrect or incomplete, it is not what was reserved, etc.), the amount of the reservation will be refunded. If the reason is another, the amount of the withdrawal costs will be borne by the USER / CLIENT.
To proceed with a return or withdrawal, the following steps must be followed:
You must inform LAFOU CELLER as soon as possible and indicate that the reservation wants to be cancelled. Information can be done over the phone: +34 646 850 277, or by email: visita@lafou.net
The administrator of the website accepts and treats returns or withdrawals under the protection of Spanish Laws, and those of the EU, mentioned above.
6. REFUND TO THE USER / CLIENT:
In the event that LAFOU CELLER cancels the visit before its start, for reasons attributable to the winery, the full amount will be returned to the visitor-clients.
Refund of money, if you wish, in visits not expressly requested out of the catalogue. This right is not included in the reservations requested in a specific and personalized way.
Only in the event that the reserved service is defective or incorrect, the website administrator will also reimburse the USER / CLIENT, the corresponding expenses.
The administrator of the website will manage the order to refund the amount of the reservation, under the same system that was used for payment. The application of the refund in the account or card of the USER / CLIENT will depend on the payment system and the issuing entity.
7. APPLICABLE LAW AND ARBITRATION:
These terms and conditions of sale and use are governed by the applicable Spanish legislation on the matter. To resolve any controversy or conflict that may arise, the parties submit to the jurisdiction of the courts of, MANRESA, Judicial Party of, SANTA MARIA D'HORTA D'AVINYO, the city of origin of ROQUETA ORIGEN, owner of the WEBSITE, except that the law imposes another jurisdiction.
By Law 7/2017, of November 2, in its article, 40.5, which incorporates into the Spanish legal system Directive, 2013/11 / EU, of the European Parliament and of the Council, of May 21, in its Article, 5.1, relative to alternative dispute resolution in consumer matters: Online dispute resolution platform: (click here).
8. PRIVACY POLICY:
ROQUETA ORIGEN informs of the possibility of exercising the rights of access, rectification, opposition, deletion, limitation, and portability, so that the user can obtain a copy of the personal data that has been provided on the website in order to transmit them to other services. These rights may be exercised by any means that gives proof of their shipment and receipt to the address: MASIA ROQUETA, Postal Code: 08297, Town: SANTA MARIA D'HORTA D'AVINYO, Province: BARCELONA, Email: info @lafou.net, providing a photocopy of your ID or alternative documentation that verifies your identity.